Any question? Call us: +91 90 2225 2224 | Time: 10:00 to 18:00 Mon - Fri | Email: [email protected]

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HOW DO I ORDER?

To Order products at EYEWEARINDIA.CO.IN, you have to register yourself on WWW.EYEWEARINDIA.CO.IN. Once you get a confirmation from the ADMIN via email and SMS, you can then login and browse all the products. Add your required models to the Cart and checkout fulfilling payment procedures.

WHAT IS EYEWEARINDIA.CO.IN CANCELLATION POLICY?

You can cancel an order on WWW.EYEWEARINDIA.CO.IN until it has not been packed in the seller’s Warehouse. This includes items purchased on sale also. Any amount paid will be credited by the seller into the same payment mode using which the payment was made.

CAN I MODIFY THE SHIPPING ADDRESS OF MY ORDER AFTER IT HAS BEEN PLACED?

Yes, You can modify the shipping address of your order before the seller have processed (packed) it, by sending a email on [email protected] [OR] informing the seller directly [OR] sending details on whatsapp number +91 8291926116. In any communicating mode, please don’t forget to mention your Order No.

HOW DO I CANCEL MY ORDER?

Tap on “My Orders” section under the main menu of WWW.EYEWEARINDIA.CO.IN and then select the item or order you want to cancel

WHAT IS RETRUN POLICY? HOW DOES IT WORK?

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer on the Applet to the Seller. Following situations may arise:

1. Item was defective>
2. Item was damaged during the Shipping>
3. Products was / were missing>
4. Wrong item was sent by Seller.>
Return could result in either the goods being replaced or in refund of money if the goods are not available for replacement.

Points to be noted:>
1. If Seller disagrees on a return request, you can file a dispute under the Buyer Protection Program*.>
2. We encourage you to review the listing before making the purchase decision. In case you order a wrong item, you shall not be entitled to any return/refund.>
3. You need to raise the refund request within 10 days from the date of payment realization.

WHAT IS EXCHANGE POLICY? HOW DOES IT WORK?

Under Exchange Policy, only size or color exchanges are allowed. Items can be exchanged for a different size and different color. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

TO RETURN A PRODUCT OR MULTIPLE PRODUCTS TO SELLER AT EYEWEARINDIA.CO.IN, PLEASE FOLLOW THESE STEPS:

Based on your commercial terms with the seller, you can return products purchased from them within 30 days of receiving the product, except for their non-returnable products

RETURN REQUEST TO EYEWEARINDIA.CO.IN

EMAIL TO [email protected] with a Subject Line 'Return Request'. Please make a note in the email of the Order No. & Order Date against which the products you wish to return to the seller.

SELF-SHIP:

Please self-ship the product to the seller’s Returns desk. Please pack the product and ensure product is unused and all the tags are intact. Also, please mention Order No on a piece of paper and place it in the packet. Kindly address the package to the seller’s address. The seller will send you a confirmation email or call you as soon as they receive the shipment at their warehouse.

HOW CAN I SELF-SHIP THE PRODUCT TO THE SELLER?

You can self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Order Date for each item included in the package.

WHERE SHOULD I SELF-SHIP THE RETURNS?

You can send the returns to the SELLER’S ADDRESS directly.

WHY HAS MY RETURN REQUEST BEEN DECLINED?

This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.

WHY IS MY RETURNED PRODUCT RE-SHIPPED?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.

HOW TO CONTACT THE CUSTOMER CARE?

You can contact the Customer Care by telephoning on +91 90 2225 2224 [OR] by sending a email to [email protected] [OR] by sending a whatsapp on +91 90 2225 2224 [OR] by clicking on Feedback/Support in the Main Menu of the App